7 Read the advertisement below.
The XYZ College
Senior ICT Support Technician
Required as soon as possible.
Increased demands on the team have led to the need for a Senior ICT technician.
The XYZ College is a 14-18 community college providing traditional education for
young people and a wide range of courses for adults up to 10pm every weekday.
The college has a VLE (Virtual Learning Environment) that provides resources to
its students at home at any time of the day or night. You will be a key member of the ICT team delivering a customer care driven support service to the whole college on a 24/7 basis.
Reporting directly to the Network Manager, you will deputise for her in her
absence.
A proven track record of working in an ICT technical support environment for a
minimum of two years is also required.
Job responsibilities will include:
- Allocation of jobs to the team
- Staffing the user support desk to resolve queries
- Logging the solution provided
- Developing and documenting procedures
- Diagnosing and fixing network problems
You are currently working as an ICT support technician at a different college and have decided to apply for this job.
Using the advertisement provided, write a letter of application explaining what makes
you a suitable candidate for the job.
In this question you will be marked on your ability to use good English, to organise
information clearly and to use specialist vocabulary where appropriate.
(20 marks)
This space is available for planning your answer, if you wish to use it.
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